We publish a weekly list of new products and services for ecommerce and omnichannel retailers. The suite includes improvements to AI-powered customer service agents, a post-purchase platform, inventory, business research tools, payments, and financing for ecommerce companies.
Have an ecommerce product release? Email releases@practicalecommerce.com.
New Trader Tools: July 25, 2024
Salesforce launches Einstein Service Agent that automates chatbot experiences. Salesforce has announced Einstein Service Agent, the company’s first fully autonomous AI agent. Unlike traditional chatbots, Einstein Service Agent uses AI input to create chat responses, bases its responses on company data and adapts to the voice of the company’s name, sound and directions. Currently in flight and generally available later this year, Einstein Service Agent can be configured in minutes with simple user interfaces, pre-built templates, and low-code actions and flows. of work, according to Salesforce.
Salesforce Einstein Service Representative
Loop and ReBound announce omnichannel partnership. Two recovery technology providers, Loop and ReBound, have announced a partnership. Retailers using the Loop platform now have access to ReBound’s omnichannel returns management services. The integration allows Loop users to leverage ReBound’s global product offering, including return shipping, advanced local operations, and connectivity. The companies said they intend to expand the network, improve customer service and increase customer savings at retailers.
Clearco and Boundless are funding partners for ecommerce sellers. Clearco, an ecommerce invoice financing service, and Boundless, a financing marketplace for small and medium-sized businesses, have partnered to provide access to working capital for ecommerce products. Clearco will give businesses direct access to the Boundless marketplace, which includes lenders, investors and finance providers. Incorporating Clearco into the Boundless marketplace provides an active cash provider specialized in ecommerce.
WP Engine gets NitroPack for managed WordPress site performance. WP Engine, a provider of premium WordPress hosting and other products, has purchased NitroPack, a one-stop SaaS tool for improving website speed and performance metrics, including Google’s Core Web Vitals. NitroPack was previously introduced to WP Engine customers with the introduction of Page Speed Boost, which uses NitroPack’s WordPress optimization technology. The acquisition will boost the performance of the WP Engine website, providing customers with new features and flexibility for website development.
NitroPack
ReturnGO brings returns and exchanges to the Salesforce Commerce Cloud. ReturnGO, a post-purchase service for ecommerce stores, has expanded its platform to include Salesforce Commerce Cloud, enabling retailers to benefit from automated checkout and exchange processes. Key features for Salesforce Commerce Cloud merchants include improved returns, user-friendly returns functionality, and data-driven insights. This strategic move is part of ReturnGO’s broader plan to support high-end business markets and improve post-purchase experiences across platforms.
Fashion marketplace Depop is removing selling fees. Depop, the community-driven marketplace for vintage fashion, is waiving its 10% selling fee for US users. The removal of sales charges is part of a wider overhaul of Depop’s pricing. Market capitalization will continue to support investment in the platform. The new US fee structure follows Depop’s move to remove UK selling fees earlier this year.
Cirro E-Commerce supplier partners with 17Track for a seamless post-purchase experience. Cirro E-Commerce, an ecommerce provider, has partnered with 17Track, a global delivery tracking service platform. Connectivity improves access to real-time information for marketers, ecommerce sellers and consumers. By automatically sharing data with partners and 17Track users, it is easy for all parties to stay informed about their orders. The tracking platform improves performance, ensuring that updates are always available and accurate, enhancing Cirro E-Commerce’s credibility with customers.
17 The road
Reshop launches a return platform with instant refunds. Reshop has launched a returns management platform for buyers and sellers, starting with luxury lifestyle brands such as Alo Yoga, Steve Madden, and Orveon premium cosmetics brands, as well as supplier who after the purchase of Narvar. According to Reshop, the platform eliminates the waiting time for customers to return their money, freeing up money that often sits idle.
LexisNexis launches Nexis + AI, an AI platform that powers the company’s research. LexisNexis, a provider of information and analytics, announced the launch of Nexis + AI business, which includes the introduction of AI to transform and accelerate business research, gather intelligence, and make business decisions. Powered by more than 700 hours of in-depth customer interviews, Nexis + AI gives companies the ability to quickly research and analyze business and legal issues, summarize documents, collect and share information, create original articles or notes, and find useful business information.
The integrated lending platform Jifiti features tap now, pay later. Jifiti, an integrated lending technology company, has now released its web-based, pay-as-you-go technology, which enables customers to add credit or debit to any digital wallet. Click now, pay later, no dealer connection required and you can be up and running within hours. Jifiti’s white-label lending platform enables banks, lenders and retailers to offer financing options at any point of sale through virtual cards, API integration or ecommerce plugins.
Design.com launches AI design tools for small businesses. DesignCrowd, an Australian design company, has launched Design.com, a web design platform for entrepreneurs and small businesses. The platform offers design tools to help small businesses and entrepreneurs start and grow their businesses, including 500,000 design templates. With the launch of Design.com, the company also launched two new AI products – an AI business name generator and an AI logo generator.
Design.com
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